Returns

Refund Policy

Thank you for choosing PeakStyle! Your satisfaction is important to us, and we strive to provide you with the best possible service. Please take a moment to review our 14-day return policy, which ensures a smooth return process.

Return Eligibility

You can request a return within 14 days of receiving your order. We accept returns for both defective and non-defective products, or if the product arrived damaged. We reserve the right to refuse refunds under certain circumstances.

To be eligible for a return, please ensure the following:

The item you return must be in the same condition as when you received it—unworn, unused, with tags attached, and in its original packaging. A receipt (e.g., the delivery slip) or proof of purchase must be provided.

Initiating a Return

In accordance with our return policy, you are responsible for the direct costs of the return. You have two options:

1. Self-arranged shipping: You ship the package directly to our logistics center (alps ecom GmbH, Keselstraße 24j, 87435 Kempten, Germany) using a shipping carrier of your choice.

2. Optional service (PeakStyle return label): To make the return process as easy as possible for you, we offer the option to obtain a pre-paid DHL return label through us. If you use this service, we charge a flat-rate service fee, which varies depending on your country of origin and will be deducted from your refund.

To initiate a return using the optional PeakStyle return label, submit a return request (see detailed description below) through your customer account or simply contact us at info@peakstyle.de. If your return request is approved, we’ll email you a prepaid return label for insured shipping.

If you have any questions about your return, please contact us via our contact form.

Damage and Incorrect Deliveries

Your satisfaction is important to us, and we want to ensure that you receive the best possible service. Please inspect your order upon receipt and contact us immediately if you find that the item is defective or damaged, or if you received the wrong item. We will investigate the issue right away and resolve it for you.

Non-Returnable Items

Certain items cannot be returned. These include personalized products, such as those that feature your signature or name, or that have been customized for you, such as pre-assembled ski bindings. If the item was broken or damaged during shipping, we will, of course, replace it. If you have any questions or concerns regarding the return eligibility of a specific item, please contact us.

Contact Information

Official Company Name: alps ecom GmbH
Trade Name: PeakStyle
Phone: +49 (0)89-2050085024
Email: info@peakstyle.de
Address: Theresienstraße 1, 80333 Munich, Germany
Service Hours: Mon.–Fri. 9:00 a.m.–5:00 p.m.