Returns

Returns and refunds

Here is how to exercise your statutory right of withdrawal and return your goods. See our full cancellation policy and model withdrawal form.

Withdrawal and return deadlines

As a consumer, you may withdraw from the contract without giving a reason within 14 days of the day on which you, or a third party designated by you other than the carrier, take possession of the last item. Send a clear withdrawal statement, for example to info@peakstyle.de, before the deadline. Our prior approval is not required.

After withdrawal, send the goods back without delay and no later than 14 days from the day on which you inform us of your withdrawal. Dispatch before this deadline is sufficient.

Condition and packaging

Please return all items with accessories, tags and original packaging, using protective outer packaging. If you no longer have the original packaging, use a suitable alternative. Original packaging, unused condition and a receipt are not prerequisites for exercising your statutory right of withdrawal. You may inspect the goods to establish their nature, characteristics and functioning. You are liable for diminished value only where it results from handling beyond what is necessary for that inspection and the statutory conditions are met.

Refunds

We reimburse payments, including the cost of the least expensive standard delivery option offered, without delay and within 14 days of receiving your withdrawal statement, generally using the original payment method. We may withhold reimbursement until we receive the goods or you provide evidence of dispatch, whichever happens first.

How to return your goods

For withdrawal returns, you bear the direct return shipping costs. Send your parcel with a carrier of your choice to alps ecom GmbH, Keselstraße 24j, 87435 Kempten, Germany. Alternatively, request an optional prepaid PeakStyle DHL return label through your customer account or info@peakstyle.de. The fee depends on the country of origin and is deducted from your refund; see shipping and return costs. A label request does not replace your withdrawal statement or require approval of your statutory withdrawal.

Damaged or incorrect goods and exceptions

Please contact us if an item is damaged, defective or incorrect so that we can arrange the next steps and return shipping. Your statutory rights for defective goods remain unaffected and are not limited to the 14-day withdrawal period. The statutory exceptions to withdrawal are described in our cancellation policy.

Contact Information

Official Company Name: alps ecom GmbH
Trade Name: PeakStyle
Phone: +49 (0)89-2050085024
Email: info@peakstyle.de
Address: Theresienstraße 1, 80333 Munich, Germany
Service Hours: Mon.–Fri. 9:00 a.m.–5:00 p.m.